Terms and Conditions
At Lihon Store , customer satisfaction is our utmost priority as we offer refunds and replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy (the “Policy”) informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased on our website.
Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund.
1. RETURN AND REFUND POLICY
We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs. The refund process takes 7-10 working days.
We also offer refunds for Services purchased on the website according to the terms and conditions of this Policy.
We may offer a refund for products purchased if
1. The item(s) delivered do not match the colour and dimension as indicated by the customer.
2. The Delivery timeline exceeds 2 weeks.
3. The item(s) are damaged upon delivery.
Customers may be eligible for a refund provided that:
– The product must not be damaged or broken at the time of return.
– The product will be returned with the receipt issued for its purchase.
Other conditions of return are as follows:
If excluding the above-stated conditions, the customer insists on a refund, 25% of the total amount paid shall be withheld by the company.
We also offer a refund for the services purchased on our website in any of the following circumstances:
– If the service has not been performed.
– If the service performed was different from the one ordered or requested.
We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.
Any claims for a refund must be made within 48 hours of receipt of the product or services.
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
– You misused or mishandled the product in such a way that caused damage to the product.
– You were aware or notified of the problems with the product or service before making the purchase.
– You did not like your purchase or realized you had no use for it.
– If the customer has received the item(s) but fails to make a report within 48 hours of receipt.
4. DAMAGED PRODUCTS
If you discover that the product you purchased from us is damaged during delivery:
– report the damage to us within 48 hours upon discovery;
– ensure that the damaged product is returned in the same condition and packaging it was when it was received;
– we will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following period: 48 hours following your receipt of the product.
5. RETURN SHIPPING
We will bear all shipping costs or other costs associated with the return of the products.
If the product is being returned for repairs, we will also bear the shipping costs and organize the shipping, transportation, and collection of the product.
If after making arrangements for the transportation, shipping and collection of the product it is discovered that you are not entitled to a refund, repair or replacement, you shall reimburse us for all costs incurred for the inspection, transportation and postage of the returned products.
6. HOW TO RETURN PRODUCTS
Products may be returned as follows:
Send an email to email@example.com highlighting reasons for a refund. Please include evidence of payment and Order Number.
Products may be returned within 48 hours following your receipt of the product. Returns are to be sent to the following
Address: Road 4 shop i242 Ikota shopping complex VGC,Lagos
Refunds are issued at our discretion as we may reject, grant a refund, or replace or repair damaged products.